TERMS OF SALES

Effective as of 5/12/2022

​

ARTICLE 1 – Scope

These General Conditions of Sale (known as "GTC") apply, without restriction or reservation, to all sales concluded by the Seller with non-professional buyers ("Clients or the Client") and professionals, wishing to acquire the products offered for sale (“The Products”) by the Seller on the site www.northmanresilience.com.

The Products offered for sale on the www.northmanresilience.com website are as follows:

Luggage and pockets.

NORTHMANRESILIENCE does not sell medical equipment.

NORTHMANRESILIENCE is not responsible for any misuse of any of these products by the Customer.

The NORTHMANRESILIENCE company invites these customers to take first aid training.

The main characteristics of the Products and in particular the specifications, illustrations and indications of dimensions or capacity of the Products, are presented on the site www.northmanresilience.com. what the customer is required to take note of before ordering.

The choice and purchase of a Product are the sole responsibility of the Customer.

These GCS are accessible at any time on the site   and will prevail over any other document.

The Customer declares to have read these T&Cs and to have accepted them by ticking the box provided for this purpose before the implementation of the online ordering procedure on the www.northmanresilience.com site.

The customer agrees to any quote accepted by the same terms and conditions.

Unless proven otherwise, the data recorded in the Seller's computer system constitutes proof of all transactions concluded with the Customer.

The Seller's contact details are as follows:

NORTHMANRESILIENCE

Registered with the Vienne RM under number 900270737

Siret number 90027073700019

Email: northmanresiliencecontact@gmail.com

Phone: 0784825245

 

The Products presented on the site www.northmanresilience.com. are offered for sale for the following territories:

France

Europe
Dom Tom
Rest of the world

In the event of an order to a country other than metropolitan France, the Customer is the importer of the Product(s) concerned.

Customs duties or other local taxes or import duties or state taxes may be payable. They will be charged to and are the sole responsibility of the Client.

 

ARTICLE 2 – Price

The Products are supplied at the prices in force appearing on the site www.northmanresilience.com, when the order is registered by the Seller.

The product sheet indicates the prices in euros excluding tax, excluding shipping costs. The company NORTHMANRESILIENCE benefits from the franchise based on VAT (VAT not applicable, article 293B of the CGI)

 

The rates take into account any reductions that may be granted by the Seller on the site www.northmanresilience.com.

These prices are firm and non-revisable during their period of validity but the Seller reserves the right, outside the period of validity, to modify the prices at any time.

Prices do not include processing, shipping, transport and delivery costs, which are invoiced in addition, under the conditions indicated on the site and calculated prior to placing the order.

The payment requested from the Customer corresponds to the total amount of the purchase, including these costs.

An invoice is established by the Seller and given to the Customer upon delivery of the Products ordered.

​

ARTICLE 3 – Orders

It is up to the Customer to select on the website www.northmanresilience.com the Products he wishes to order, according to the following methods:

_______________.

Product offers are valid as long as they are visible on the site, within the limits of available stocks.

The sale will only be considered valid after full payment of the price. It is the Customer's responsibility to verify the accuracy of the order and to immediately report any errors.

Any order placed on the site www.northmanresilience.com constitutes the formation of a contract concluded at a distance between the Customer and the Seller.

The Seller reserves the right to cancel or refuse any order from a Customer with whom there is a dispute relating to the payment of a previous order.

The Customer will be able to follow the progress of his order on the La Poste website via the tracking number mentioned in the shipping email.

​

ARTICLE 3 Bis – Customer space – Account

In order to place an order, the Customer is invited to create an account (personal space).

To do this, he must register by completing the form that will be offered to him at the time of his order and undertakes to provide sincere and accurate information concerning his marital status and his contact details, in particular his e-mail address and his telephone number. phone.

The Customer is responsible for updating the information provided. He is told that he can modify them by logging into his account.

To access his personal space and order history, the Customer must identify himself using his username and password which will be communicated to him after registration and which are strictly personal. As such, the Customer refrains from any disclosure. Otherwise, he will remain solely responsible for the use that will be made of it.

The Customer may also request to unsubscribe by sending an e-mail to:northmanresiliencecontact@gmail.comthis will be effective within a reasonable time.

In the event of non-compliance with the general conditions of sale and/or use, the site www.northmanresilience.com will have the possibility of suspending or even closing the account of a customer after formal notice sent by electronic means and which has remained without effect. .

Any deletion of an account, for whatever reason, results in the pure and simple deletion of all personal information of the Customer.

Any event due to a case of force majeure resulting in a malfunction of the site or server and subject to any interruption or modification in the event of maintenance, does not engage the responsibility of the Seller.

The creation of the account entails the acceptance of these general conditions of sale.

​

ARTICLE 4 – Terms of payment

The price is paid by secure payment, according to the following terms:

• payment by credit card

• or payment by Paypal

• or payment by bank transfer to the Seller's bank account (the details of which are communicated to the Customer when placing the order)

The price is payable in cash by the Customer, in full on the day the order is placed.

Payment data is exchanged in encrypted mode using the protocol defined by the approved payment provider involved in banking transactions carried out on the www.northmanresilience.com site.

​

Payments made by the Customer will only be considered final after effective collection by the Seller of the sums due.

The Seller will not be required to deliver the Products ordered by the Customer if the latter does not pay the full price under the conditions indicated above.

​

ARTICLE 5 – Deliveries

The Products ordered by the Customer will be delivered in mainland France or in the following area(s):  Worldwide, Europe, Dom TOM. The shipping packages are relative to the weight of the items:

​

France & DOM-TOM shipping package:

0-0.1KG: 5.5euro

0.1-0.25KG: 9.5 Euro

0.25 KG and more: 13.5 euros

​

European shipping package:

0-0.1KG: 8.5euro

0.1-0.25KG: 11.5 Euro

0.25 KG and more: 14.5 euros

 

Rest of the World shipping package

0-0.1KG: 9.5euro

0.1-0.25KG: 14.5 Euro

0.25 KG and more: 19.5 euros

​

If the Products ordered have not been delivered within 1 mois  after the indicative date of shipment, for any reason other than force majeure or the act of the Customer, the sale may be resolved at the Customer's written request under the conditions provided for in Articles L 216-2, L 216-3 and L241-4 of the Consumer Code. The sums paid by the Customer will then be returned to him no later than fourteen days following the date of termination of the contract, excluding any compensation or deduction.

Deliveries are made by an independent carrier, to the address given by the Customer when ordering and which the carrier can easily access.

When the Customer has himself taken charge of using a carrier that he chooses himself, the delivery is deemed to have been made as soon as the Products ordered by the Seller are handed over to the carrier who has accepted them without reservations. The Customer therefore acknowledges that it is up to the carrier to make the delivery and has no warranty claim against the Seller in the event of non-delivery of the goods transported.

In the event of a specific request from the Customer concerning the conditions of packaging or transport of the products ordered, duly accepted in writing by the Seller, the related costs will be the subject of additional specific invoicing, on an estimate previously accepted in writing by the customer.

The Customer is required to check the condition of the products delivered. He has a period of 24 hours Maximum period to request a complaint from the delivery  by email accompanied by all the supporting documents relating thereto (photos in particular). After this period and failing to comply with these formalities, the Products will be deemed to be compliant and free from any apparent defect and no complaint can be validly accepted by the Seller.

The Seller will reimburse or replace as soon as possible and at its expense, the Products delivered whose lack of conformity or apparent or hidden defects have been duly proven by the Customer, under the conditions provided for in Articles L 217-4 and following of the Consumer Code and those provided for in these T&Cs.

The transfer of the risks of loss and deterioration relating thereto will only be carried out when the Customer takes physical possession of the Products. The Products therefore travel at the Seller's risk and peril except when the Customer has chosen the carrier himself. As such, the risks are transferred at the time of delivery of the goods to the carrier.

​

ARTICLE 6 – Force majeure

The responsibility of the company NORTHMANRESILIENCE,  cannot be implemented if the non-execution or the delay in the execution of one of its obligations described in these general conditions of sale arises from a case of force majeure. As such, force majeure  means any external, unforeseeable and irresistible event within the meaning of article 1148 of the Civil Code.

​

ARTICLE 7 – Transfer of ownership

The transfer of ownership of the Products from the Seller to the Customer will only take place after full payment of the price by the latter, regardless of the date of delivery of the said Products.

​

ARTICLE 8 – Right of withdrawal

​

Pursuant to Article L 221-18 and following of the Consumer Code, the Customer has a withdrawal period of fourteen days from the date of receipt of his order.

If the Customer uses this right of withdrawal, the Product must be returned in its original packaging, in new condition, i.e. without excessive handling (absence of significant deterioration of the packaging, absence of damage to the product, presence of all the elements, complete product) or use of the Product, at the latest within fourteen days following the communication to NORTHMANRESILIENCE of its decision to withdraw and accompanied by all the possible accessories and notices and the indication of the invoice to which the Products relate.

Return costs will be borne by the Customer. The product must be perfectly packaged and protected. The Customer may contact the company NORTHMANRESILIENCE via the following emailnorthmanresiliencecontact@gmail.comto start this procedure. If the previous obligations are not carried out, the Customer will lose the benefit of the right of withdrawal and the Product will be returned to him again at his expense.

It is recommended that the Customer make the return using a solution allowing the tracking of the package. Otherwise, if the returned package does not reach NORTHMANRESILIENCE, it will not be possible to launch an investigation with the transport company to ask them to locate it. For the application of this article, the Customer must inform NORTHMANRESILIENCE within the deadlines referred to above of the exercise of his right of withdrawal and return the Products to NORTHMANRESILIENCE at the address communicated by e-mail when the customer informs NORTHMANRESILIENCE of his will to exercise his right of withdrawal.

In the event of a request for reimbursement, NORTHMANRESILIENCE will reimburse the Customer within a maximum period of 14 days, from the date on which NORTHMANRESILIENCE is informed of the exercise of the right of withdrawal.

​

ARTICLE 9 - Liability of the Seller - Warranties

The Products supplied by the Seller benefit from:

• the legal guarantee of conformity, for Products that are defective, spoiled or damaged or that do not correspond to the order,

• the legal guarantee against hidden defects resulting from a material, design or manufacturing defect affecting the products delivered and rendering them unfit for use,

Provisions relating to legal warranties

Article L217-4 of the Consumer Code

“The seller is required to deliver goods that comply with the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for any lack of conformity resulting from the packaging, the assembly instructions or the installation when this has been charged to him by the contract or has been carried out under his responsibility. »

Article L217-5 of the Consumer Code

“The property is in accordance with the contract:

1° If it is specific to the use usually expected of a similar item and, where applicable:

– if it corresponds to the description given by the seller and has the qualities that the latter presented to the buyer in the form of a sample or model;

– if it has the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling;

2° Or if it has the characteristics defined by mutual agreement by the parties or is suitable for any special use sought by the buyer, brought to the seller's attention and which the latter has accepted. »

Article L217-12 of the Consumer Code

“The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods. »

Article 1641 of the Civil Code.

"The seller is bound by the guarantee on account of the hidden defects of the thing sold which render it unfit for the use for which it is intended, or which so diminish this use that the buyer would not have acquired it, or I would have paid a lesser price for them, if he had known them. »

Article 1648 paragraph 1 of the Civil Code

“The action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect. »

Article L217-16 of the Consumer Code.

"When the buyer asks the seller, during the course of the commercial guarantee which was granted to him during the acquisition or repair of movable property, for a restoration covered by the guarantee, any period of immobilization of at least seven days is added to the duration of the guarantee which remained to run. This period runs from the request for intervention by the buyer or the provision for repair of the property in question, if this provision is subsequent to the request for intervention. »

In order to assert his rights, the Customer must inform the Seller, in writing (email or post), of the non-conformity of the Products or of the existence of hidden defects from their discovery.

The Seller will reimburse, replace or have repaired the Products or parts under warranty deemed non-compliant or defective.

Shipping costs will be reimbursed on the basis of the invoiced rate and return costs will be reimbursed on presentation of receipts.

Reimbursements, replacements or repairs of Products deemed non-compliant or defective will be made as soon as possible and at the latest within 2 days after receipt days following the Seller's finding of the lack of conformity or the hidden defect. This refund can be made by bank transfer or check.

The responsibility of the Seller cannot be engaged in the following cases:

• non-compliance with the legislation of the country in which the products are delivered, which it is the Customer's responsibility to verify,

• in the event of misuse, use for professional purposes, negligence or lack of maintenance on the part of the Customer, as in the event of normal wear and tear of the Product, accident or force majeure.

• NORTHMANRESILIENCE will in no way be held responsible for direct or indirect damage to a third party following misuse of the articles. 

• The buyer agrees to have the necessary skills in force according to the law of his country to use the items ordered.

• The photographs and graphics presented on the site are not contractual and cannot engage the responsibility of the Seller.

• It is strongly recommended for each customer to undergo first aid training with an organization approved by the state and to ensure regular refresher training.

The Seller's warranty is, in any event, limited to the replacement or reimbursement of non-compliant Products or Products affected by a defect.

​

ARTICLE 10 – Personal data

The Customer is informed that the collection of his personal data is necessary for the sale of the Products by the Seller as well as their transmission to third parties for the purpose of delivery of the Products. These personal data are collected only for the execution of the sales contract.

10.1 Collection of personal data

The personal data collected on the www.northmanresilience.com website are as follows:

Account opening

When creating the Client / user account:

Surnames, first names, postal address, telephone number and e-mail address.

Payment

As part of the payment of the Products offered on the site www.northmanresilience.com, the latter records financial data relating to the bank account or the credit card of the Customer / user.

10.2 Recipients of personal data

Personal data is reserved for the sole use of the Seller and its employees.

10.3 Data controller

The data controller is the Seller, within the meaning of the Data Protection Act and from May 25, 2018 of Regulation 2016/679 on the protection of personal data.

10.4 limitation of processing

Unless the Customer expresses his express agreement, his personal data is not used for advertising or marketing purposes.

10.5 Duration of data retention

The Seller will keep the data thus collected for a period of 5 years, covering the time of the prescription of the applicable contractual civil liability.

10.6 Security and Privacy

The Seller implements organizational, technical, software and physical digital security measures to protect personal data against alteration, destruction and unauthorized access. However, it should be noted that the Internet is not a completely secure environment and the Seller cannot guarantee the security of the transmission or storage of information on the Internet.

10.7 Implementation of Client and user rights

In application of the regulations applicable to personal data, Customers and users of the site www.northmanresilience.com have the following rights:

• They can update or delete the data concerning them as follows:

_______________.

• They can delete their account by writing to the email address indicated in article 10.3 "Data controller".

• They can exercise their right of access to know the personal data concerning them by writing to the address indicated in article 10.3 "Data controller".

• If the personal data held by the Seller is inaccurate, they may request that the information be updated by writing to the address indicated in article 10.3 "Data controller".

• They may request the deletion of their personal data, in accordance with applicable data protection laws, by writing to the address indicated in article 10.3 "Data controller".

• They can also request the portability of the data held by the Seller to another service provider.

• Finally, they can object to the processing of their data by the Seller

These rights, provided they do not conflict with the purpose of the processing, may be exercised by sending a request by post or e-mail to the Data Controller whose contact details are given above.

The controller must provide a response within a maximum of one month.

In the event of refusal to grant the Customer's request, the latter must be motivated.

The Customer is informed that in the event of refusal, he may lodge a complaint with the CNIL (3 place de Fontenoy, 75007 PARIS) or seize a judicial authority.

The Customer may be asked to tick a box under which he agrees to receive informative and advertising emails from the Seller. He will always be able to withdraw his consent at any time by contacting the Seller (contact details above) or by following the unsubscribe link.

 

 

ARTICLE 11 – Intellectual property

The content of the www.northmanresilience.com site is the property of the Seller and its partners and is protected by French and international laws relating to intellectual property.

 

Any total or partial reproduction of this content, designs and models is strictly prohibited and is likely to constitute an offense of counterfeiting.

​

ARTICLE 12 – Applicable law – Language

These T&Cs and the resulting operations are governed by and subject to French law.

These T&Cs are written in French. In the event that they are translated into one or more foreign languages, only the French text shall prevail in the event of a dispute.

 

ARTICLE 13 – Disputes

 

For any complaint, please contact the Seller's customer service at the email indicated in ARTICLE 1 of these GCS.

The Customer is informed that he may in any case resort to conventional mediation, with existing sectoral mediation bodies or to any alternative dispute resolution method (conciliation, for example) in the event of a dispute.

In this case, the designated mediator is

CNPM CONSUMER MEDIATION SAS.

27, avenue de la Liberation 42400 Saint-Chamond

https://www.cnpm-mediation-consumption.eu/

Email: contact-admin@cnpm-mediation-consumption.eu.

The Client is also informed that he can also use the Online Dispute Resolution (RLL) platform: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home .show

All disputes to which the purchase and sale transactions concluded in application of these GCS and which have not been the subject of an amicable settlement between the seller or by mediation, will be submitted to the competent courts under the conditions of law. common.